Shipping and returns
Shipping within Australia with be free of charge for orders $55 and over. Domestic shipping is a flat rate of $12 and international shipping will be dependent on the weight of the products.
International shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Return Due To Change Of Mind
Due to the personalised nature of our products, Wild Alchemy Creations will not accept returns or exchanges due to change of mind. If the product is not as described, incorrect or faulty, Wild Alchemy Creations will return the amount of the product after return receipt of the faulty or incorrect goods.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Wild Alchemy Creations) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Wild Alchemy Creations will ship to P.O. box and residential addresses using postal services only (Australia Post in Australia and the local postal service for international countries).
Orders are usually dispatched within 3 business days of payment of order.